Need Answers?

Frequently Asked Questions

Find quick responses to common inquiries about our products, services, and partnerships.

Products & Orders

How can I request a product catalog or price list?

Visit our Resources page to download the latest catalogs or contact sales@britton.com.ph for customized price quotations.

Do you support cold-chain products?

Yes. We manage cold-chain inventories with temperature-controlled storage and validated transport. Learn more on our Distribution Network page.

What is the lead time for orders?

Metro Manila deliveries are fulfilled within 24–48 hours. Provincial deliveries follow scheduled routes and typically arrive within 3–5 business days.

Partnerships & Services

How do I become a Britton partner?

Visit our Healthcare Partners page for the application steps. Submit your inquiry via the contact form and our Malasakit Care advisors will reach out.

Do you offer customized corporate wellness kits?

Yes, we create tailored wellness packages for corporate clients and LGUs. Contact partnerships@britton.com.ph to discuss requirements.

Can you support medical missions and community events?

We collaborate with partners on medical missions and health awareness programs. Reach out to community@britton.com.ph for scheduling and coordination.

Compliance & Documentation

Where can I access regulatory documents?

Our licenses, certifications, and pharmacovigilance forms are available on the Regulatory Documents section of the Resources page.

How do I report an adverse product event?

Submit the adverse event form through regulatory@britton.com.ph. Provide product details, batch numbers, and incident descriptions.

Are your facilities FDA and DOH certified?

Yes. Britton Distributions Inc. maintains FDA and DOH certifications for warehousing and distribution. Details are outlined on our Quality & Compliance page.

Careers & Support

Who do I contact for billing or account concerns?

You may contact our Finance Support team at finance@britton.com.ph or call (02) 8-6442-21 loc. 104.

Do you provide virtual meetings or webinars?

Yes. Request a session through our contact form and indicate your preferred schedule and topics.

Still have questions?

Our Malasakit Care team is ready to help. Reach out through phone, email, or Messenger.

Contact Us
Message Us